STONEHAM, Mass. -- Greater Boston Ford dealer Stoneham Ford joined an elite group of American businesses in June with the announcement that the company has been designated a Favorite Place by Google. Fewer than 250,000 businesses in the United States, across all industries, received this designation.
"We put a lot of effort into building a website that offers comprehensive information on all the latest Ford cars, trucks and SUVs," said Stoneham Ford General Manager Alan Melkonian. "We are so proud to receive this recognition, because it means that local Ford shoppers view our website as the user-friendly destination to research all things Ford."
California-based Google selected its Favorite Place recipients by analyzing web traffic from December 1, 2009, to February 28, 2010. Websites that generated the most traffic received the recognition, which was presented in June to less than 1% of all businesses in the United States.
Along with the recognition, Stoneham Ford received a new way to connect with customers. A window sticker sent by Google identifies the Massachusetts Ford dealer as a Favorite Place and includes a bar code. People who scan the bar code with a smart phone get instant access to a mobile web page that includes reviews and information about the business.
Visitors to Stoneham Ford's website can get a complete multimedia profile of each new Ford model in stock. Included in this profile are videos of Ford trucks, cars and SUVs in action, model photos from several angles, detailed specs and even complete vehicle brochure that can be downloaded directly from the site.
Stoneham Ford's goal is to be there for car buyers at the earliest stage of the buying process. According to in-depth research released last October from Capgemini, a worldwide consulting firm, 90% of all automotive shoppers use the internet to research vehicles. To get the attention of these consumers, dealer websites must be easy to use and provide pertinent inventory and financing information. This emphasis on user-friendliness has helped Stoneham Ford drive sales.
"We devoted a section of our site to the Ford Fusion Hybrid, and we have become a top dealer for Boston Ford Fusion models," Melkonian said. "While our goal is for people who visit our site to become satisfied Stoneham Ford customers, we are happy to know that people turn to us when they want to know more about Ford cars and trucks."
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